Frequent questions

 

  • In which countries are deliveries made?

You can check the list of countries and delivery time by clicking HERE.

  • What is a Hipercalzado account?

    Your Hipercalzado account allows us to obtain the necessary data for the treatment of your orders. You have absolute control over your personal data. You can modify them from your account at any time. Access your account to:

    1. Consult and modify your data

    2. Consult and modify your shipping addresses

    3. Modify your password

    4. Subscribe to the newsletter

    5. Track your orders.

  • How to create a Hipercalzado account?

    Click on "Register here".

  • How to recover my password?

    Click "HERE", enter your e-mail address and you will receive an email reminding you of your password.

  • How can I get in touch with you?

    The Hipercalzado customer service is at your disposal:

    Chat: You can contact the chat service if an operator is available to get an immediate response.

    Form: You can fill in the following "contact form"

    Telephone: Our call center will contact you with a specialist to answer all your questions on the phone 958 581 034 from Monday to Saturday, from 10:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 8:00 p.m.

  • Can I keep my basket from one visit to another?

    Do not worry! If the product is still available, it will continue in your basket, along with the selected items the next time you visit our website.

  • How to know the available stock of an item?

    All the articles that are in our web are available for immediate service.

  • What selection can I find in Hipercalzado?

    In Hipercalzado we offer you a select range of recognized and appreciated brands. Our goal is to periodically propose brands and models of the latest trend: sports shoes, ballet pumps, loafers, flip flops, sandals, boots, water shoes, house slippers ...

  • What are the delivery times of my order?

    All orders that are validated before 11:00 am are sent that same day.

    You will also receive a tracking number with which you can be informed at all times of the status of your order.

  • How I can change an order?

    We can not modify the data of an already validated order. You will have to make a cancellation request from the contact form and create a new order.

  • What are the payment methods?

    Click on "PAYMENTS" to access the information of the means of payment.

  • Do the prices include VAT?

    VAT is included in all the shoes of www.hipercalzado.com

  • How long is the order received?

    You can check the list of countries and delivery time by clicking HERE.

  • Can I receive the package at a destination address other than my home address?

    Your Hipercalzado account allows you to register up to four addresses. It is perfect to send gifts to your friends, send it to your work address or receive the package at the holiday place.

  • I have not received my package yet. What do I do?

    The package is delivered to the delivery address you have indicated on the order form. If you do not find yourself at the address, the transport company will leave you a notification that tells you the phone number to process a second delivery. In the event that the transport company fails to make the delivery on the second occasion, it will again leave a note so that you can get in touch with them to organize the collection.

    If the courier does not manage to make the delivery and you have not contacted them to arrange the collection, we will contact you to try to arrange the delivery.

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